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WC 75xx Yellow/Gray background when scanning from document feeder

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I am trying to find a fix to for a WC 7530. When scanning or coping in color from the document feeder the whole page is yellow.  When coping in B/W the background is gray. This does not happen form the glass.

 

Turning on background suppression seems to fix the issue when coping but I can’t seem to set this as a default when scanning.


DM262i Win 8.1 problems

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We're experiencing trouble on fresh Win 8.1 install with scanner DM262i. OneTouch sometimes won't start. It's listed under "Details" (list of running processes) in Task Manager, but it won't show icon in the tray area and therefore scanning doesn't work. When it does appear (sometimes) scanning works as it should. We already tried compatiblity mode and other troubleshooting stuff. Any suggestions? Thanks

Turn 3030 Copier into a Printer?

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We have an old, but reliable 3030 copier which would give us a lot of help if it could be used for printing.

 

Given that, probably, it has most of what a scanner/printer needs, couldn't it be transformed by installing or replacing some module or board?

error code WC5665 06-530

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WC 5665

What doe the error code - 06-530 mean?

Copy job priority

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Device: Xerox 7855

 

Is there a way to give priority to copy jobs so that if the device is printing and a user steps up to make a copy it will pause the print job and process the copy?

SMB Scanning to an Isilon with the 41XX series

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We have several 4110/4112 models of production copiers and we recently moved our NAS to a new Isilon storage array. The 41XX series devices will not scan to the new Isilon via the SMB protocol. FTP works fine. I have tried FQDN\user, domain\user, changed to scan to the root, used a local account on the Isilon. Tried IP of the Isilon, name, etc. It appears that these models will not scan past SMB1. I have tried ports 139 and 445 as well. Am I missing something here? Machines are fully patched and updated. Any thoughts or anyone with similar issues and any solutions? Here is the error sheet information after the dreaded beeps: "Completed with an Error (027-529): Data read failure from SMB server" I have spoken with Xerox and they have no history of this error other than reboots fixed it, etc.

 

Thanks,

 

Chas 

Can't scan anymore on my 4595

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Hi,

People in my company can no longer scan to our server from a 4595 up in their printer room. I've tried SMB and I've tried FTP. None of them work. We have a new server, a Windows Server 2012 box. I've been told by someone up there in Rochester that that could be a problem. I have no idea why. Something about the SMB for 2012 not matching the SMB on this very old printer.

 

I tried FTP, too. I can personally ftp to our server from my Mac or PC using the username and credentials that we use for scanning from the 4595. Using that username, I can ftp just fine to the server. But, it doesn't work from the 4595.

 

The error we get now is: 016-781.

 

Thanks,

Peter

 

Phaser 8560 FPM Downloading Smaller PDF scans causes unit to crash.

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The 8560MFP crashes (and has crashed since day 1) when attempting to download small versions of the PDF after scanning. I am on the latest Firmware that is published (which is shamefully dated Dec. 10, 2010 - so 3 years old). OS 8.62 / PS 4.9.10

Is there a solution to this or do I need to just buy a new scanner? And last - since this is a WELL KNOWN problem , why hasn't XEROX posted the newer Firmware - why 3 years behind on a CURRENT product ?


Scan to Desktop Professional version 10 - 25 Seat License

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This time last year I started an inquiry in getting a replacement CD for Scan to Desktop Professional version 10 - 25 Seat License because during an office move late last year they lost their Scan to Desktop Professional version 10 CD.  Does anyone know how my customer can purchase a replacement software CD.  When I looked it up last year, the cost to replace the CD was something like $125.  Can anyone assist me with this request? 

workcentre 3210 scan to pdf

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I had my workcentre 3210 set to where I would go to scan, select the scan option to scan to application and then to my documents and it would scan to my computer.  Now, whenever I attempt to do that, it says connecting; does nothing and then goes back to the scan mode.  It will scan to usb, but I need for it to scan to the my documents file.  I have no clue what to do.

 

XEROX 7225 scan to mail with gmail

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Hi

I can't use gmail for scan to mail with WorkCentre 7225.

 

I set up the machine like this :

 

smtp.gmail.com : 587

auth : starttls

 

 

DON'T WORK 

 

smtp.gmail.com : 587

auth : ssl 

 

DON'T WORK 

 

smtp.gmail.com : 25

auth : ssl

 

 

DON'T WORK 

 

smtp.gmail.com : 465

auth : ssl 

 

DON'T WORK 

 

 

Any suggest?

 

 

thank's

P.S. : DNS setting, authentication are ok

ColorQube 9301 Download fault log?

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I am the admin in my office and have been dealing with our colorqube going down constantly.  I am able to download a network log file, but is there a way to download the fault log?  I asked the Xerox tech, who stated he doesn't know.  Searching online is proving fruitless.  Does anyone have any suggestions?

 

Long story short I am meeting with our xerox rep next week and would like to provide a list of errors and problems we have been experiencing.  The fault log, when viewed on the colorqubes display, has a long list of errors.  Is there any way to capture that data??

 

Thanks in advance!

 

 

Xerox WorkCentre 6505 Pink Line

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Our office scanner has begun leaving a pink line running from the top to the bottom of the document. This only appears when using the multi-page feed slot and not when placed directly on the glass. I have tried to clean all the glass components and have used a compresed duster to remove all debri from the feeder. Any help is appreciated.

workCentre 6605 system password

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I have a Workcentre 6605N  I'm unable to login on the web interface since we forgot the user name and password we setup when we installed the machine.  Is there a way to reset the passord so we can manage the machine from the web?

 

Thanks

Show to and from on the fax transmittal page

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I have a Workcentre 5150.  Currently, on the fax transmittal page it does not show what number you sent that fax to, so a week or two later you may have forgotten.  Is there a way to show both to and from fax numbers on the transmittal sheet?


WC3210 Scan to Mac

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I just got this printer today and I am having problems scanning to my mac. I place the document, hit the scan button, select the scan to apps, then my documents, and it says "connecting"...this goes on for about a minute, nothing happens... Help please. Thanks in advance!

Xerox 7530 Workflow Scanning

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Hey all,

 

For the life of me I can't seem to get the Workflow scanning to work correctly. I keep getting Incorrect user/pass error no matter which folder/useraccount/etc combination I use.

 

I know the folder is shareable and I've tested two differnent accounts.

I've made different folders.

I've tried do it by IP and by Hostname. Neither will work.

 

Do you guys have a list of things that'll give this error and what they pretain too so I can check each setting?

 

Thanks,

Josh

fax email confirmation report

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hi,

 

in the new global driver released in december there is a new option in driver : fax email confirmation report : installed yes/no

 

but what machines do support that feature? thnx in advance

 

WorkCentre 7525 keeps losing fax capability

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We have a WorkCentre 7525 in our office which is connected to a network. Our IT department has some ability to update versions or templates remotely, but there's been a recurring issue with the fax.

 

UI Software Version: 061.122.29720

System Software Version: 061.121.222.32600

 

About every other week, we are unable to use the Fax function for one reason or another. Usually we cannot send faxes when we have an issue, but we can still receive, and we just get our IT department to flip some switch on their end, so to speak, and it starts working again. This morning, however, the Fax button on the UI has completely disappeared. All of the other functions/templates appear to be there. Could this be a software version issue, or would it strictly be on our IT's side? In my research, it looks like version 061.121.223.04302 might be the one to upgrade to. Any help you can provide will be much appreciated.

 

Thank you.

Scan to Home on WC5135

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I am trying to set this up on a 5135 so that when a user inserts his/her Smart Card in the reader (attached to the WC5135), it does a LDAP query and gets the location of the user's "home directory/folder" and scans the document into that folder. Somehow it is not recognizing the path to the folder. We have tested the LDAP piece in this unit and it is working as it should. Any ideas?

 

Any help would be appreciated.

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