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macOS Preview app scanning shows "Scanner returned an error" message

April 12, 2020, 8:34 am
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I have installed the latest drivers from www.xerox.com/drivers site.

When I try to scan a color image using flatbed scanner in Preview application it is able to scan an overview image, but not the actual scan - it just shows an error message saying "Scanner returned an error" and nothing more. I'm scanning over WiFi.

So I tried to debug a little bit and in Console it shows this error:

Xerox: CGImageCreate: invalid image bits/component: 8 bits/pixel 24 alpha info = kCGImageAlphaNoneSkipLast

After this theres the same error message of Preview.app.

By the way, this has been happening since macOS Mojave. And so on one of my Macs that's running the latest OS it's unusable, but it works on another Mac that's running macOS High Sierra.

 

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Xerox 7435 Note Entering Energy/Power Saver Mode After Copy

April 13, 2020, 12:06 pm
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Hello there.  We are confused about an issue we are having with our Xerox 7435 Workcentre and sure could use some assistance.  We have the power saver/energy saver settings configured.  After a print or scan, the machine follows the timers ans then moves to energy saver mode.  However, after a local copy is made, the machine never goes back to power saver/energy saver mode.  Are we doing something wrong?  The system software is version 75.3.1.  We never noticed this issue before.  Any help/guidance/advice on how to address and fix this would be appreciated.  Thank you.

Regards,

johnnyd

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Incomming Fax interrupts a print job

April 14, 2020, 11:34 am
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Hi. Workcenter 3335. Im printing a large job and then a Fax comes in and prints in the middle of the print job. Is there a way to prioritize print jobs so my Fax will wait to print until my print job has finished?

Thanks

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FAX CONFIRMATION REPORT

January 14, 2020, 1:07 pm
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My customer wants to print fax confirmation report but has been told from xerox tech support that its not an option for his C8045 please help if there is an option.

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Scanning

April 18, 2020, 5:15 am
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The printer is connected to wifi and prints from my laptop connected to the wifi. I have put my email address into the printer address book. When I go to 'scan to' and tap 'contacts' there is nothing in there. How do I scan to my email address? 

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Printer cuts off sentences in the middle of pages

April 18, 2020, 8:52 am
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This printer has started to cut out sentencing int he middle of pages. How can this be corrected? Can someone come out monthly to provide maintenance for it?

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Noise while printing

April 19, 2020, 6:30 am
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Hello from Italy, very pleased with my unit until recently, on start up and while printing, the rollers make a loud noise. Checked all unit but no object/paper jammed in the machine. Printing quality is perfect anyway, just worried about this noise. Many thanks, Max

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E-Mail configuration settings

April 20, 2020, 12:29 pm
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Have just purchased this printer but am having issues setting up e-mail for scanning to e-mail

Continually receive smtp configuration errors

This is a home printer and am attemting to use own personal outlook.com e-mail for transmissions.

Settings configured as follows

Server Domain - outlook.com

Host Name - smtp.office365.com

Port 587

Device E-Mail (personal e-mail address) - xxy.zzz@outlook.com

Login Credentials - Authenticated User

Login Name - xxy.zzz@outlook.com

Password - password

Connection Encryption - TLS

 

These settings do not seem to work.

Any ideas from anybody please

 

Thanks

 

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Scan to internal hdd

April 21, 2020, 3:11 am
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Hello,

Please I would like to configure my Xerox 7225 to scan and save files to the internal HDD.

I would like to create a link from my PC and have access to these files without opening the Workcenter webpage.

Please could you help me?

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Muama Enence instant translator

April 21, 2020, 6:02 am
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What is Muama Enence Instant Translator?
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Waiting for Scanner - unable to scan since upgrade to catalina

January 20, 2020, 9:26 am
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I am unable to scan using my 6605 since upgrading to Catalina. I can still print and it appears to be a scanner driver issue. The MFD is an excellent device and is not worn out so I want to be able to use it! Has anyone found any firmware update that works to enable scanning?

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Duplicate scan ID

April 21, 2020, 2:29 pm
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Hello,

I try to activate Scan to PC option by Easy Printer Manager under Windows 10. Unfortunately I have got following error message.

"It is not possible to enable scan from device panel due to duplicate scan ID, please try with different scan ID."

Where is this profile saved and is it possible to clear this record?

Thx

Capture.JPG

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install scanning

April 22, 2020, 5:28 am
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Hello

 

I bought a Xerox workcenter 6515dni tried to use it but ran in to some trouble.

 

The install cd didn’t install any scanning software; the computer doesn’t even know there is a scanner attached to it.

 

It wouldn’t take a command on the computer to print double sided.

 

The connection i am using is a usb cable as the printer is in a place which doesn’t have any internet access.

 

When connecting a usb drive to the printer itself, the printer could scan in to it, as well as print from it, double sided without any trouble. I guess i just dont know how to set it all up.

 

I am looking for the printer to work on 2 laptops. One of them is a 32bit windows 7, and the other one is a 64bit windows 8.1.

 

I do not know a lot about computers so i would appreciate it if someone could offer me child proof instructions on how to get this resolved, whilst being offline. I could download some stuff elsewhere, and run it there (which I would need to know how to), but I don’t have internet connection next to the printer.

 

Awaiting your guidance

 

Thank you

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SMTP email settings

April 23, 2020, 1:52 am
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I'm trying to configure my email server, but nothing seems to work. I get the error 016-781.

I'm using the correct settings for my email server . port 25, correct password in smtp auth and SSL/TLS encryption none.

I'm also using the same settings in another xerox fax (xerox 3225) and everything is working fine there...

 

I tried using 8.8.8.8 as a secondary DNS and IPV4 as mentioned in some older replies, but still nothing..

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Xerox 5024 Scan to E-mail stopped working (016-781)

April 23, 2020, 1:06 pm
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Hi everyone, our Xerox stopped sending "scan to e-mail" a week ago and dont know what else to do. I checked the mail and MX configuration and its everything the same. I tried to use SMTP AUTH method but didnt work (we use direct send as per this article https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-office-3) and the firewall report that the packet was succesfully sent to the server address.  I also tried to use another SMTP server and didnt work either. The error that appears is 016-781. Momentarily i set up a Scan to Server share so we are good, until i resolve this.

Anything im missing?

 

thanks

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C9065 Always use default From address

April 23, 2020, 2:25 pm
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There are options on the other Xerox devices to always use the default From address. I do not see that option on the PrimeLink C9065. Does that model have the ability to always use the default from address? If so, can someone point me in the right direction? Thanks

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TLS 1.2 support

April 23, 2020, 3:33 pm
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Does the Altalink 8055 support TLS 1.2 ?

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Scanning To Windows Networkfolder based on a Form-Nr.

April 24, 2020, 2:12 am
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Hello, I would like to ask what the easiest solution for my problem is:

We would like to scan different papers an send them to a specific network folder (specific customer) based on a form-Nr. and Customer-Name:

Is it possible to use QR-Codes on the forms we scan and save them in the correct folder based on the QR-Code?

Is it possible to change the name of the scanned dokument and save them in a specific folder?

 

Best regards

Markus

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Setting up scan to gmail on a workcentre 7225

April 25, 2020, 7:38 am
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Hi to all,

I have a Workcentre 7225 in a home based business, the copier is linked to wifi through the home router. I' am not good technically at all so I need dome assistance if possible. I was wondering if it is possible to set up scan to e-mail on my google account? I' am finding it rather impossible as the copier needs an IP address and there is no way to get that as far as I can tell. as an alternative setting up scan to my computer would be great as well, is there a way that can be done?

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027-717(No MX Record at the DNS Query) using Office 365

April 27, 2020, 12:59 pm
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ZH103603

C70

ser. no:E2B665740

software ver: 60.32.13

I have a customer that started using Office 365. They cannot get the Xerox to scan to email with out getting error code 027-717. I believe they have the correct credentials set because their Kyocera and Sharp scans to email just fine. The customer tried direct send and also setting up a relay. Thanks for looking into this. Any suggestions you have is greatly appreciated.

 

Rich

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