WorkCentre 7835 "One or more of the addresses are invalid. No messages were sent."

October 25, 2017, 3:51 pm

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Weird problem. Machine is set up through Office 365 relay connector to scan-to-email for 16 office employees. It works fine for all but one of them. If I enter any of his email addresses or aliases into the “Test Configuration” field of the SMTP (Email) setup screen I get "One or more of the addresses are invalid. No messages were sent." I can send the test to anyone in the office or to my external email address - no issues. If I do a message trace in O365 from the copier address as sender I don’t see that it hit Microsoft’s servers. I’m stumped. I've tried setting up new email aliases for him and sending to those and I get the same result. Anybody have any ideas?

 

Machine Model:  Xerox WorkCentre 7835 v1 Multifunction System

System Software: 073.010.075.34540
Network Controller: 073.015.34540.876840v5
User Interface: 073.015.34540
Marking Engine: 090.032.000
Copy Controller: 073.015.34540
Document Feeder: 012.003.000
Finisher: 
Fax: 003.012.005
Copy Controller OS: 073.005.34540
Network Controller OS: 073.005.34540
Scanner: 004.099.000
Software Upgrade: 073.015.34540

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Xerox 5024

October 25, 2017, 10:53 pm

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Hi there.

 

Is there any way to name the file before scanning by using the keyboard on this printer? If yes how cause I can't find any info on it. 

 

Thanks.

Scan on pc with xerox 5638

October 26, 2017, 8:13 pm

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Hallo.

I have xerox 5638

It is vary old mashin, it was vary good, but now it has not drum and fuser, has but they ar old.

I want only scan function, can i make this function without baying new drum and fuser modules?

VersaLink B405 vertical lines on copy only when using sheet feeder

October 27, 2017, 12:31 pm

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My VersaLink B405, which is only 1 month old, is leaving two vertical lines accross the entire page on copies when the original is feed through the sheet feeder.   It doesn't happen if the original is placed on the glass or when scanning a document using the sheet feeder.

WorkCentre 7855 - Can't scan to email

October 30, 2017, 12:11 pm

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Hi,

 

I have a WorkCentre 7855 and suddenly I cannot scan to email these past few days.  

 

The error message I get on the printout is "Job Status: FAILED The job exceeds the maximum size or fragment limits set by the System Administrator"

Thank you for your help,

 

Address book Centreware on Mac issue

October 31, 2017, 9:08 pm

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I have been trying to solve this for a week now. 

 

When I ourchased a new SC2020 about 6 months ago I called support to set up the scanning which has been working fine.

 

I have recently replaced my computer and I am struggling to get the Scan to Network function working. I setup the address in th e

 

I am gussing the issue is with the setup in the address book (Comp/Serv). Here's what I am doing...

 

 

When I use this address and press rthe Start button I get an FTP error (031-576).

 

I am guessing I have missed a step or am entering somnething wrong but I have tried every permutation I can think of. 

 

I am running OSX 10.12.6 on an iMac. I am connecting to printer via ethernet network (switch). I am running Centreware via Chrome for Mac.

 

Any help greatly appreciated.

 

thanks

 

Gideon

Xerox wc 5855 xerographics reorder number change from 672 to 674.

October 31, 2017, 11:07 pm

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Xerox wc 5855 xerographics reorder number change from 672 to 674. I have 20 other 5855 machines and no drum unit is supporting, I need to know why does it change from 672 to 674 at first and is there any way to turn it back to 672. please help.

phaser 6180MFP scanner

November 1, 2017, 9:31 am

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Whenever I scan this box comes up (see image) and it asks me to choose which program to scan with. I do not have photoshop, how can I get rid of the photoshop option so it doesn't ask?

 

Thanks

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could not install driver for xerox 5638 on win 7 64bit

November 5, 2017, 12:26 pm

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I need driver for win 7 64bit.

I have xerox 5638.

l already have downloaded from your site, but i think that i have had mistake.

i download this driver 

http://www.support.xerox.com/support/workcentre-5632-5638/file-download/enus.html?operatingSystem=win7x64&fileLanguage=en&contentId=102793&from=downloads&viewArchived=false

 

xerox ip is 192.168.1.104

ping 1ms.

i have tplink wifi router, xerox and my pc are connected to this wifi router.

 

 I also downloaded http://www.support.xerox.com/support/global-printer-driver/downloads/enus.html?operatingSystem=win7x64

but not working, i can see my xerox pic. in devices and printers but it could not scan, it is not on scaners list

Xerox 3225 duplicate scan id

November 6, 2017, 9:07 am

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Hello,

 

I used to have xerox 3300 and network scan installed on my network.

 

Recently i removed that fax (all drivers and network scan). I had a scan id equal to lets say "computer1".

 

I installed xerox 3225 with all drivers.

 

If if try to scan to pc, i can still see my old scan id from the old xerox fax! 

Any idea on how to remove it?

Minimum required NTFS permissions for Scan to File Repository (Xerox WorkCentre)

November 6, 2017, 2:38 pm

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Hello,

 

I am configuring up many Xerox WorkCentre multifunction printers, in particular, the scan to file repository function. I have been able to successful scan to file repositories (SMB) with the following senario:

 

Windows Share permissions: Everyone - Full Control

Windows NTFS permissions: AD user scanning account (domain\ScanAccount) - Modify permissions

 

Modify permissions seem to be the minumum NTFS permission I can set on the file repository for scanning to work. Can anyone confirm this or provide any insight?

I would ideally like to have the scanning account's permissions be a minimal as possible (Write-Only, or perhaps Read/Write only). I'm not sure why it needs Modify permissions (which include the permission to delete files & folders)

 

The particular Xerox WorkCentre model I am testing this with is a WorkCentre 7845

 

 

Thank you, 

DRPD on a Versalink C405

November 6, 2017, 9:10 pm

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I have been setting up my new Versalink C405. However, I could not find how one sets up the fax to use Distinctive Ring Pattern Detection (DRPD). My business landline and fax are on the same line with different numbers and a Distinctive Ring Pattern for the fax. How do I set up the fax to only answer the two rings pattern on the fax number. I have bnot been able to find anything in the documentation or when I tried changing the setup on the intraweb address

Erratic touch screen on Altalink

November 8, 2017, 3:33 am

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We have an Altalink running the (current) latest version of software.

The button pushes on the touch screen are erratic, you can see the button going down and it makes the sound but it doesn't do anything.

Can the touch screen be calibrated?

 

Erratic touch screen on Altalink 8055

November 8, 2017, 4:15 am

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We have an Altalink running the (current) latest version of software.

The button pushes on the touch screen are erratic, you can see the button going down and it makes the sound but it doesn't do anything.

Can the touch screen be calibrated?

 

Phaser 7800 toner not recognized

November 8, 2017, 9:13 am

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My Phaser 7800 is not recognizing United States toner cartridges. It is listing numbers on the screen for a toner cartridge it will accept and it is the cartridge number that is not North America according to the map on the inside cover of the printer.

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Scanning shortcut email suffix button

November 13, 2017, 2:11 am

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I have a client with 4 colorcubes 9303. On two of them, when they scan to email and enter an email address, they have the option to suffix the recipient email with "@theirdomainname.com" by pressing a single button with that label. On the other two, that button simple says ".com" (which I believe is the default value). So someone must have changed the value of that button at some point. However I have looking through the webinterface and simply cannot find that function anywhere. So my question to you: Where do I change the value of that button?

Workcentre 7855i Issue when scanning multiple pages to a NAS

November 13, 2017, 3:08 pm

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When scanning only 1 page it works fine

however, when scanning more than 1 i get the overrite red screen with the "deleted" message

- Workcentre firmware is up to date, 

7225 using workflow scanning to copy books

November 14, 2017, 6:40 am

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Xerox 7225 workcenter

 

 

I am trying to make a scanned pdf document of a bound book. Previously, I have used the book copying option to make paper copies. This setting is very useful as it allows for two pages to be copied at once. However, there is no option for book scanning in the workflow scanning set up. Is there any type of work around or way to reconfigure the settings to allow for scanning of two pages of a book at a time each becoming a seperate pdf page. 

 

Thanks. 

fail. Verify the device connectivity settings not Embedded Web Server. Versa Link c405.

November 14, 2017, 6:57 am

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Hello.
I need help, wem I scanning the document, sends error to final digitalization.

Connection fail. Verify the device connectivity settings not Embedded Web Server.

Look this image.

For this..


I  have configured the server versa link c405.
Thanks

Xerox 3225 duplex scanning

November 15, 2017, 2:39 am

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Does xerox workcenter 3225 support auto duplex scanning and duplex copying?

 

As far as i understood by reading the settings, it supports duplex printing for sure.